However, if you're moving to another AEP Ohio address, use our transfer service form. Customer is required to enter into a payment plan. The 30-calendar day delays may be consecutive. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Customer must pay bill in installments within the next 90 days. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Customers may utilize the winter reconnect order one time from mid October through mid April. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. No disconnect if customer agrees to payment plan. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. If you have forgotten your security code, please call 888.710.4237. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. 30 day disconnect delay if detrimental to health, must have physician certification. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Consumer line: 404-656-4501or 800-282-5813. 30 day disconnect delay with medical certificate, may be renewed 2 times. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Customer must negotiate a payment plan before disconnect date. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Regulated utilities must get PSC approval for disconnect. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Households that do not honor the payment arrangements. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. No disconnection if a customer enters into a deferred payment plan. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Customer is expected to enter into a payment plan. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. Cookie Settings| Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. If you continue to use this site we will assume that you are happy with it. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. The amendment is effective December 1 through March 31. Disconnection is prohibited if customer agrees and adheres to a payment plan. Jersey central power some areas in the property inside my. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Service cannot be disconnected if customer agrees and adheres to payment plan. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Moving to your next home can be exciting and stressful at the same. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Additional service provider fees may apply. Limit the use of My Sensitive Info | Consumer line: 701-328-4082, 877-245-6685. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. We use cookies to ensure that we give you the best experience on our website. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. No disconnect for 15 days for illness certified by a physician, certification can be renewed. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). The utility may not require payment of more than seven percent of the customer's monthly income. 30 day delay and 30 day extension possible in case of life threatening condition. Ban for special circumstances such as extreme weather or life-threatening situation. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. No disconnect if customer agrees and adheres to payment plan. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Thanks for your interest in American Electric Power. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Before you start, make sure you're not a current customer. Customer may request an extension. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Sitemap New Jersey Administrative Code 14:3-3A.2(e)(3.) 21 day disconnect delay if household member is certified as seriously ill. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). PUC approval is needed to shut-off elderly 65 or older. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Need to turn off electricity at an address and close your account? Protection for customers entering payment plans; special notice and links to assistance agencies. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. - Heat Protection Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. No disconnect if illness would be aggravated, need statement from doctor. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Disconnection is prohibited if customers agrees and adheres to payment plan. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Consumer line: 866-380-9816 or 919-733-9277. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including No termination if National Weather Service issues a heat advisory or excessive heat warning. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Terminations are suspended for 55 days when people apply for federal energy assistance. Customer is expected to enter into a payment plan. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Customer must negotiate a payment plan before disconnect date. Prohibits the disconnection of household in extreme heat conditions, 95 and above. Medical certification may be renewed three times in 12 months. Cannot disconnect if payment agreement is in effect. Due date for utility bills extended to 22 days. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). The amendment is effective December 1 through March 31. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Privacy Policy | Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. No disconnect if customer is on a payment plan. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. To avoid unauthorized access, youll still have to enter your password. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Ban for special circumstances such as extreme weather or life-threatening situation. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. The waiver is valid for 30 days and . Utilities must offer payment plan suited to customer's financial situation. 95 F and above (elderly and disabled) Seasonal Policy. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. AEP Texas Central service area Date: 03/01/2023 . However, if you're moving to another APCO address, use our transfer service form. The utility may not require payment of more than seven percent of the customer's monthly income. Need to turn off electricity at an address and close your account? Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. When you opt in, we automatically fill in your ID from then on. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Also, cannot shut off a service that the resident needs to run. Need to turn off electricity at an address and close your account? If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Prohibited from disconnect if customer agrees and adheres to payment plan.
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