You can choose between a travel credit or full cash refund. GILFORD, N.H. . If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. 2023 Vox Media, LLC. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Ive written several stories about shows that kept getting postponed. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Livid With VividHow To Demand a Vivid Seats Refund. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. When will I receive my 110% Rewards Cash loyalty credit? Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. There are mice in my vacation rental! This policy is necessary because of our status as a live marketplace. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. See ourPrivacy Policyfor how we treat your data. The market price provided by Vivid was over $500 per ticket. The Wagner opera returns to the Met for the first time in 17 years. Those . Can Vivid Seats purchase my tickets from me instead? *Sorry, there was a problem signing you up. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. Himberger is unhappy with that resolution. Why is it taking so long to get a cruise refund? Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. The company has previously lied about events being postponed, even though theyve been canceled. After Dax Shepard asked her about her musical chairs relationship situation. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. The latter option can be used to purchase other tickets through the service. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Now, VividSeats did respond online saying, If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Fill out this form for a FREE and prompt case evaluation. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Accessible/ADA Seating . You do not have to do anything to receive this credit. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. One of them is about the companys ownership. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. and will not be eligible for a refund. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Vivid Seats's third-party sellers list and sell the tickets. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. The settlement was initially agreed to between Vivid Seats and . And Discover Discover! Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. Additionally, Vivid Seats was named No. Plus, we have insightful letters, insider tips, and more. Despite the early-season drama, its still (almost) anyones game to win. If you received a coupon for 120 percent that expires in 12 months, dont worry! I dug a little deeper. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. . If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. The company has previously. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Taking legal action such as filing civil or criminal charges or seeking an injunction. To stay up-to-date on the events status, monitor the venues website from time to time. The exact delivery location for Special Delivery orders will be designated by the seller. FAQs. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. 2023 Vivid Seats LLC. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. . Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Thats over 18 months after we bought the tickets, he says. The best musical instrument is a love triangle. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Ticket marketplaces like Vivid Seats do not control these decisions. No wonder its tickets are so expensive! If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. It depends. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. According to the venue's website . To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. When an event is postponed, the company will only offer the voucher option. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Instant Download Within a few minutes of placing the order. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Vivid Seats will determine when an event is cancelled based upon the best information available. These were the terms when Himberger bought his tickets. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Cinemark probably wont reopen until July, according to the L.A. Times. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Vrbo offered a refund after my husband lost his job. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Accordingly, you consent to injunctive or other equitable relief for such violations. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Yes They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. According to this tweet, if you want a refund check your email for official information.. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. As our Sales Terms and Conditions state, all sales are final. You can begin t Can I cancel an order Ive already placed? Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Its also about credit card disputes and when to use them. Douglas Himberger would really like to know. Buy directly from the venue. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). But the company was just following its rules. Class Period: September 29, 2016 to April 1, 2021. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. But it isnt. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Thats not funny. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Philadelphia, PA 19103 . In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Will I receive compensation if my event is rained out, postponed, or rescheduled? This article was published on March 29, 2022, and updated on April 27, 2022. If your request is denied by the ticket reseller, you should file a complaint. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Just because it never happened doesnt mean they cant get back together. Privacy Policy and Himberger planned to travel to Atlantic City in July 2020 for the show. Whats going on here? (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). View Privacy Policy. You represent that you are legally able to enter into a binding contract. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Aisle Seats . Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. If your show hasnt announced a new date yet, please hold on to your tickets. Sears couldnt deliver my appliances. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Breaking down the contenders in the seasons most unpredictable Oscar race. Check out our directory. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. All users must comply with all local, state, federal and international laws, ordinances and regulations. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. See all 28 articles. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Where is it? There is no need to contact us right now, the website reads. What do I do if my event is cancelled? Its been eight months. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. What happens now? By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Vivid Seats will determine when an event is cancelled based upon the best information available. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Tickets for some events are impossible to come by, so you may only find them on the companys site. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Become a subscriber to support our journalists. Please provide any additional information about your inquiry. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. The AAAs rules are available at www.adr.org. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Under these circumstances, I think a credit card dispute is absolutely fine. These tickets are marked on the listing as "Zone Seating." Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. On December 13, 2022, I received the tickets from Vivid. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. 1-833-321-1231 If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator.
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